Frequently Asked Questions
Everything you need to know about shopping with Fairbow.
What are your shipping rates and delivery times?
We offer standard and expedited shipping. Standard delivery typically takes 3-5 business days within the continental US, while international shipping may take 7-14 business days depending on the destination.
What is your return policy?
You can return any unused item in its original packaging within 30 days of purchase for a full refund. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer a warranty on your products?
Yes, all Fairbow products come with a one-year limited warranty against manufacturing defects. If you experience an issue with your purchase, please contact our support team with your order number.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You may change or cancel your order within 2 hours of placement by contacting our customer service team via live chat or email.